BEST BET (TIE), IF IT’S REGULAR BUSINESS HOURS….
#1 SOUTHWEST FAMILY URGENT CARE – 2919 S. Ellsworth Rd. (near Guadalupe)
480-660-4012 or www.swfamilyurgentcare.com
8AM-5PM, M-F
Yelp – just two reviews, so not reported
Google (60 reviews): Average score = 4.6 (out of 5)
Review of the reviews: We aren’t able to report on the Yelp reviews, given that there were just two – one good, one bad. Further, there are just 60 reviews on Google; BUT, in reading reviews across all the facilities we looked at, these were the most heartening. While listing one good and one bad review makes it sounds 50/50, there were many, many more glowing reviews than negative ones.
So, if you’re lucky enough to need care during regular business hours (M-F, 8-5), then this struck us as a tie for the best bet.
SAMPLE GOOD REVIEW: Best Urgent Care experience I’ve had, and I’ve had a lot of them. Got me in the same day, showed up early and was taken right back. The PA was so pleasant and kind. He listened as well as he explained. I will make this my Go To Urgent Care for good. Thumbs up to entire staff!
SAMPLE BAD REVIEW: This place doesn’t even deserve a one star. I took my son there last week. He was very sick. They told us he was sick from chronic dehydration. They didn’t test him for anything! What a waste of time and money. Took my son to his Dr the next day and he tested positive for the flu. Thanks for nothing!
BEST BET (TIE), WITH A COUPLE MORE HOURS IN THEIR WORKDAY
#2 VILLAGE MEDICAL AT WALGREENS
9230 E. Main St (near Ellsworth)
480-716-3958
www.villagemedical.com/locations/arizona/9230-e-main-st-mesa-az-85207?
7AM-7PM, M-F
Yelp: None
Google (397): 4.6 out of 5
Review of the reviews: The compliments overwhelmed the complaints with this facility. When there were problems, they seemed to be with the overall operation (like the call center or billing) more than with the staff. Plenty of people love this place including a few winter visitors who compare it favorably to “back home.”
SAMPLE GOOD REVIEW Absolutely love this Doctor’s office … They really care and about you and listen to you … and best of all they great your problems solved.. by that I mean they don’t just say ‘hey, take two of these and call me in the morning’… No they get you the referrals you need to take care of you … Highly recommend this office and my Doctor Abigail Cramer… I will never change Doctors.
SAMPLE BAD REVIEW: This is a review that applies to Village Medical in general and not only this site. The doctors and staff at this location are good. The customer experience with the larger organization is lousy. You cannot call the location directly. Instead, your call is directed to a call center. My call was answered by a rep with a limited grasp on the English language who was nearly drowned out by the background noise of simultaneous conversations of other call center reps. After explaining what I needed from my Dr.’s office, I was told that someone would get back to me within 3 days!
NEXT BEST BET, ESPECIALLY IF IT’S A WEEKEND
#3 HONORHEALTH/ FASTMED URGENT CARE – Baseline & Signal Butte 480-214-4466
8AM-8PM (Sundays 8-4)
https://www.honorhealth.com/locations/urgent-care/honorhealth-urgent-care-mesa-signal-butte
Yelp (110): 2.2 (out of 5)
Goggle (3800) 4.5
Review of the reviews: It was startling to see how many reviews reported rude behavior by the staff, and that’s in addition to all the gripes about wait times. On the other hand, relatively few complaints were about misdiagnoses or other medical issues.
SAMPLE GOOD REVIEW: I have no idea why there are so many complaints and terrible reviews for this location. I came here last minute and the service was great. I was in and out with a prescription in 45 minutes. In the evening, I looked up this place and found their website – this was around 5:45 PM. The next available appointment time was 6:30 PM. Selected the appointment time and booked the appointment. Showed up, was checked in, paid, and waited. The waiting room was extremely clean and spacious. The staff at the front desk was helpful and not rude. Once called, they had me do a diagnostic test and I was able to get some results right away. Had a prescription in my hand by 8:00 PM the same night. Wonderful service. I’d definitely recommend this urgent care.
SAMPLE BAD REVIEW: Do not waste your time at this place. My husband came in with UTI symptoms along with fever, chills, cough, stuffy nose, low energy we wanted to get him tested for UTI and flu/Covid. After waiting an hour and a half and paying our $75 co-pay we were told he could only be seen for one thing and to pick which symptom he wanted to be seen for. The front desk receptionist didn’t have a caring bone in her body. We asked if we could wait outside since he was sick with 102 fever she said ” sure but I’m not going out there to get you, so if you’re not in the building when I call your name you miss your time” very rude and un empathetic.
OTHERS TO CONSIDER IF THE ONES ABOVE AREN’T AN OPTION
#4 HONORHEALTH/ FASTMED URGENT CARE – 1810 S. Power Rd (just south of the 60)
480-214-0045 8AM-8PM (Sundays 8-4)
https://www.honorhealth.com/locations/urgent-care/honorhealth-urgent-care-mesa-power-road
Yelp (106): 2.6
Goggle (3800): 4.5
Review of the reviews: Comments on this facility were varied, but most were the usual complaints about wait times, including a few about staffing problems that resulted in long waits or being sent away. But the most troublesome comments were several about the discourteous medical personnel (as opposed to office staff).
SAMPLE GOOD REVIEW: I had a great experience here! I got pulled back and assessed immediately. Everyone was really nice and super informative about my options. I had to get an X-ray and that was fast and easy as well. I was in and out in under an hour. I would definitely come here again if I needed to!
SAMPLE BAD REVIEW: My husband fell and hurt his ankle. The gal that took us back was wonderful, but the PA was a total arrogant jerk. He dismissed me and my small amount of input as his wife and treated my husband as if he was a pill seeker, when he didn’t even ask for pain medication. Told him he had a sprained ankle and sent him on his way with a wrap. They did not follow up as they said they would either. Come to find out he has a heel fracture. At least I was smart enough to keep him in bed with his foot up until we could see a specialist as we knew something else was wrong.
#5 BANNER URGENT CARE – 1157 S. Crimson Rd (just north of Southern)
480- 827-5730
https://www.bannerhealth.com/locations/mesa/banner-urgent-care-crismon?y_source=1_MTE5MDc2NDItNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
8AM-Midnight
Yelp (65): 2.8
Goggle (3800): 4.5
Review of the reviews: Most of the complaints were around wait times (some saying three or four hours or more), a couple complained about costs, but the most worrisome were about many misdiagnoses.
SAMPLE GOOD REVIEW: We came on Thursday to get my son’s forehead stitched up. After the ER had a 4-hour wait we decided to see if they could get him sooner. There definitely was a wait, but that’s just normal for any medical facility with or without an appointment. We lucked out and had Dr. Miranda. She was super fun, and engaging with my son from start to finish. This is our second visit this month there and we have never had bad service. Not sure what’s with all the haters out there, but this place has been our go-to over the years.
SAMPLE BAD REVIEW: Avoid this place like the plague. I went in for leg pain. The PA had me pee in a cup. she came in with two prescriptions without examining me. Said I had a UTI. And sent me home never looking at the leg that was my chief complaint. The leg got worse so I went back. After making me wait a couple of hours., the lady at the desk said because I’d been seen the previous night they could not help me. Next day the leg is now twice the size it was. I went to an ER who took one look at my leg and admitted me immediately. I have a blood clot that runs from my ankle to my groin. The Doc says a few more hours without treatment I’d be dead.
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