Highlights of the favorable responses…
- When asked if they would recommend The Resort to friends or family, 89% gave answers that suggested a clear “yes” (57% giving the park a “9” or “10” — with 10 being highest — and another 32% choosing a “7” or “8”).
- The staff of the resort was given high marks : the overall average response was 8.4 out of 10.
- Nearly nine out of ten of the respondents found the staff to always/often be “warm and friendly.”
And, in a result that warmed the heart of this writer,
- The rating of the newsletters (in print and online) got an average score of 8.3 out of 10. (We also learned that the two things you would like to
see more of are “Updates on the park and its amenities” and “Profiles of clubs and activities.” We’ve heard you. Please see the profile of the
tennis club in this issue.)
What about negatives?
There were many people with specific suggestions for improvements in the park or its policies. Of the more than 350 responses that have come is so far, over 200
people took the time to write out answers/suggestions, often commenting on multiple issues. These are being analyzed by Al LaCanne, park owner, and by the
team that is responsible for The Resort.
WE WILL HAVE A SPECIAL FEATURE ON THE SURVEY RESULTS IN THE NEXT ISSUE OF THE THE RESORTER. That’s when Al will address a number of issues raised by
residents.
Asked his reactions to the initial results, Al said,
“I’m pleased to see that so many people took the time to answer our questions and to offer opinions. Thank you to everyone who sent in compliments about
the park and the staff. It’s rewarding for me to feel that our multi-million dollar investment in upgrading The Resort is being appreciated by so many
residents.”
He adds,
“As for the things that we didn’t get right, every manager will be studying the residents’ responses and we will use that input to help prioritize what we
focus on in the off-season. Within a month we’ll be able to talk in detail about those plans.”
Look for those plans, along with a detailed analysis of how The Resort stacks up to other Mesa parks, in the next edition of the The Resorter.